Returns Policy
You may return most new, unopened items within 30 days of delivery for a refund less a 15% restocking fee. Special orders or custom items are not eligible for refunds.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Did we make a mistake? We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.) and promptly get the correct product to you.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. Some items may ship based on volume due to the large, but light nature of the items.
Free Shipping on Orders over $99
Some orders may qualify for Free Shipping when the subtotal of that order is over $99. Restrictions and exclusions apply. Only available to destinations in the United States. Cannot be combined with other discount programs.